Returns & Exchanges
At CTR's Workshop, we stand behind the quality of our craftsmanship and offer a 30-day return window for all standard items in their original condition. Please note that custom-made or personalized orders are final sale unless they arrive damaged or defective.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all components and documentation are included to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked carrier of your choice to send the package back to our workshop facility.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing